Privacy policy
Last updated: 22 Aug 2024
Owner: Pro com – F.Z.C (License No. 1304339, Company No. 29030)
Address: Ajman Free Zone, B1 Building, United Arab Emirates
Contact: contact@procom-fzc.com
1) What this policy covers
This policy explains what personal data we collect on procom-fzc.com, why we collect it, how we use it, and your choices.
2) Data we collect
Contact details: name, email, phone, company (when you submit a form or email us).
Service requests: message content, project details, files you upload.
Usage data: pages viewed, clicks, device/browser type, approximate location (via your IP).
Cookies: small files set by us or our partners to remember preferences and measure performance.
Marketing preferences: your opt-in/opt-out status for emails or messages.
3) How we collect it
Directly from you (forms, email, phone, WhatsApp, meetings).
Automatically via cookies/analytics when you browse our site.
From third-party tools you connect to us (e.g., Calendly, live chat), if applicable.
4) Why we use your data
Provide and improve services you request.
Respond to enquiries and send proposals.
Operate our website, fix issues, and keep it secure.
Analytics to understand traffic and improve content.
Marketing with your consent (you can unsubscribe anytime).
Legal compliance and record keeping.
5) Legal bases (where applicable)
Contract: to respond to enquiries or deliver a service.
Legitimate interests: site security, basic analytics, business operations.
Consent: non-essential cookies and marketing emails.
Legal obligation: where laws require retention.
6) Cookies & analytics
We use essential cookies for site operation and (optionally) performance/marketing cookies for analytics and ads. You can control cookies in your browser or via our cookie banner.
Typical tools (enable/disable as you implement):
Analytics: Google Analytics (IP anonymization recommended).
Tag manager: Google Tag Manager.
Advertising: Meta/Google Ads remarketing pixels (only with consent).
We’ll keep a separate Cookie Policy with a detailed list of cookies (names, purpose, expiry).
7) Sharing your data
We don’t sell personal data. We may share it with:
Service providers (hosting, analytics, email, CRM, payments) who process it under our instructions.
Professional advisers (legal/accounting) if needed.
Authorities where required by law or to protect our rights.
If we transfer data outside your country, we use appropriate safeguards (e.g., SCCs where relevant).
8) Data retention
Enquiry records and proposals: up to 24 months after last contact if no contract follows.
Client project records/invoices: up to 7 years (or as required by law).
Cookie identifiers: per the Cookie Policy.
9) Your rights
Depending on your location, you may have the right to access, correct, delete, restrict, object, or port your data, and to withdraw consent where processing is based on consent.
To exercise rights: contact@procom-fzc.com. We’ll respond within a reasonable time.
10) Security
We use technical and organizational measures to protect your data (encryption in transit, access controls, least-privilege). No method is 100% secure, but we work to keep your information safe.
11) Children
Our services and site are intended for adults and business users. We don’t knowingly collect data from children.
12) Third-party links
Our site may link to external sites. Their privacy practices are their own; please review their policies.
13) Changes to this policy
We may update this page. We’ll post the new date at the top and, for material changes, provide a clearer notice.
14) Contact us
Questions or requests: contact@procom-fzc.com
Mail: Pro com – F.Z.C, Ajman Free Zone, B1 Building, UAE